Customize print templates and branding
Define the display name, logo, print templates and domain to be configured within the handover scope.
A solution for building a comprehensive healthcare platform
Deploy, operate and expand your healthcare services, with integrated features including remote care, clinical operations management, patient engagement and provider tools — all on a single platform.
Patient recordsSynchronized across every channel
MedAgents, together with doctors and healthcare facilities moving up the digital stages
From day-to-day operations to a smart healthcare ecosystem.
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Step 01Getting started
Digitizing operations
Adopting basic software for administrative management, such as patient intake and invoicing, helps the clinic standardize its data and build a foundation for the next steps of digital transformation.
HISBilling -
Step 02Development
Paperless
Converting clinical workflows end to end from a physical to a digital environment, minimizing paper records.
EMRPACSDigital signature -
Step 03Expand
Interoperability connections
Data is no longer “isolated” within a single hospital; it can be integrated and shared smoothly with national systems and with other healthcare facilities.
National data exchangeTelehealth Connecting multiple engagement channels -
Step 04Optimize
Smart healthcare
Uses large-scale medical data (Big Data) together with advanced technologies to forecast, analyze, and support doctors in clinical decision-making.
AI supportIoMTPersonalization
MedAgents works alongside healthcare facilities throughout the digital transformation journey.
View all featuresAI supports the doctor
Select sources. Draft. The doctor reviews.
In the AI workspace, the doctor selects the relevant data to ask questions, generate a summary, or prepare notes. The content must be checked against the source before use.
- 01Select sourcesThe doctor selects the patient's relevant documents, encounters and results.
- 02DraftAI summarizes from the selected sources only, with links for cross-checking.
- 03The doctor reviewsThe doctor adds, edits, and decides before anything enters the record.
- Select the data for the questionLimit the content to the patient's relevant documents and data.
- Summarize the selected recordRequest a synthesis of the information and open the sources to check it against.
- Edit the draftThe doctor adds the missing information and reviews it before it is used in the record.
- Voice input by configurationDepends on which services are enabled; it does not record and transcribe the entire visit by default.
Draft noteSimulated scenario · not a real record
Pending reviewSelected sourcesMost recent visitIntake record
Recorded: the patient has had a cough for 3 days; no information yet on temperature or medications taken.
A draft from the content provided
- Recorded
- Cough for 3 days. [1]
- Missing
- Temperature and medications taken: no data yet.
- Additional information needed
- The doctor asks further questions and records the examination findings.
- Status
- A draft, not yet a professional conclusion.
An example of how missing information is handled; no facts are filled in automatically.
Built-in integrations for post-visit contact
Zalo OA, Messenger, and calls inside the clinic portal
Receive and reply to messages, place calls, take calls, and handle missed calls within MedAgents. Connect the facility's Zalo OA, Facebook Page, and phone system accounts so the team can work in the integrated channels.
Zalo OA and Messenger messages
Receive and reply through the facility account; verify the contact before linking them to a record.
Telemedicine available 24/7
Review call history and handle missed calls to see which patients need to be called back.
Task assignment management
Manage tasks along the course of treatment, and check and review the content of each task.
Connect the website to deliver visit results
Adds convenience and strengthens the connection between patients and the healthcare facility.
Based on rollout needs
Bring your facility's workflows and branding into MedAgents
A patient portal
Grant access to appointments, results, and measurements on the web portal. Requests for a separately branded app are included in the implementation proposal.
Activate the facility's connections
Connect messaging accounts and the call center to MedAgents; define which data is exchanged by API with the software already in use.
Process testing before handover
Choose the scenarios, the people performing them and the results to verify for each rollout flow.
Data and usage rights
Permissions by organization, branch, and role
Staff accounts
Issue accounts and assignments that match each staff member's work.
Data by organization
Distinguishes independent organizations from branches within the same organization.
Roles and departments
Manage assignments by role, branch and department.
Infrastructure and backups
Agree on where data is stored, how it is backed up, and how restores are tested for the deployment environment.
Data sent to external services
Review the data used for AI, messaging and the call center separately before switching the integration on.
Export and transfer data
Finalize the format, the scope, the recipients, and the reconciliation steps for the data migration.
Two ways to start
Choose the workflows to roll out first
We start from the specific tasks, the data you already have and the people who will use the system. The discovery session produces a list of features, integrations and outputs to verify.
Clinics and clinic groups
Patient intake, consultation, billing, and post-visit follow-up
- Choose one flow, from intake to completing the visit
- Review the forms, the service catalog, and staff permissions
- Reconcile the data to be migrated from your current software
- Agree on training, support, and handover criteria
Digital health startup
Built on FHIR data and APIs
- Confirm the services, users and data to be managed
- Assess APIs, integration flows, and access rights
- Separate what is configuration from what requires further development
- Define infrastructure and operating responsibilities after handover
Discovery session on the workflows currently used at the clinic
In a 45–60 minute working session, we review the steps of patient intake, consultation, payment, or post-visit follow-up together. Prepare one anonymized example and a list of tasks that are currently causing problems.
- An operations lead from the facility takes part
- Define the scope before implementation
- Discuss trial terms based on your needs