Privacy Policy

By using the website, you accept what is described in this policy. The policy may change; any change will be published and applies only to activity occurring after that point, not retroactively. You should review the policy each time you visit so that you understand how the information you provide will be used.

Our principle is to keep the personal information received through the website confidential and to use it only for the purposes stated here. We do not sell your information and do not use it for targeted advertising.

Scope note: this policy applies to the medagents.vn website. The processing of patient data inside the platform is controlled by the healthcare facility and is governed by a separate data processing agreement signed between MedAgents and that facility.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect personally identifying information when you voluntarily submit it through the discovery session registration form: full name, role, email, phone number, healthcare facility name, primary specialty, facility size, estimated number of patients requiring long-term monitoring, a description of your operational challenge and the systems you currently use.

This information is used only to respond to your specific request, which includes contacting you back, scheduling a discovery session and preparing relevant material for the discussion, unless you permit another use.

We also collect certain information about visits: browser and operating system type, the date and time of the visit, the pages you view and the website address from which you connected to us. This information is used to improve and manage the website.

We do not collect patient health data through the website. If you need to discuss a specific clinical situation, please do so during the discovery session rather than through a public form.

COOKIES / TRACKING TECHNOLOGIES

The website currently uses only the technical cookies required for the site to operate, for example maintaining your session and remembering interface preferences. We have not installed third-party analytics tools, do not use retargeting tags, and do not run targeted advertising.

One point that is often misunderstood is worth stating clearly: when cookies or online identifiers can be linked to a specific person, they are personal data, and we process them according to the principles set out in this policy.

If we later add analytics or advertising tools, this policy will be updated and a consent prompt will be shown before those cookies are set.

INFORMATION DISTRIBUTION

We process personal data in accordance with Decree 13/2023/NĐ-CP on personal data protection and related Vietnamese legislation.

We do not sell or share your information for third-party marketing purposes. Sharing takes place only in three cases:

• With infrastructure providers and technical service providers supporting website operations, under contracts with confidentiality obligations and only to the extent necessary.
• Where permitted or required by law, or upon a lawful written request from a competent state authority. In that case we notify you, unless prohibited by law.
• When it is necessary to prevent or investigate fraud, unauthorized access, or attacks against the system.

Your information is kept securely: transmitted over encrypted connections and stored with access restricted under the principle of least privilege. Only personnel with a related duty can access it, and every access is logged.

You have the right to request access to, correction of, or deletion of your data, to withdraw consent, to restrict or object to processing, and to file a complaint with the competent authority. Every email we send includes an unsubscribe option.

QUESTIONS

If you have questions or feedback about this Privacy Policy, or wish to exercise your rights over your personal data, please email sales@medagents.vn or reach us through the Contact page.

We may update this Privacy Policy when necessary. Any changes will be posted on this page along with the update date.

EFFECTIVE PERIOD

This policy applies throughout the time the website is in operation.

On data retention periods: discovery session registration information is kept for up to 24 months from the most recent exchange, or until you request deletion — whichever comes first. Technical website logs are kept for up to 12 months. Once the period ends, the data is deleted or irreversibly de-identified.