Zalo OA
Receive and reply to the facility's Zalo OA messages directly in the MedAgents inbox; link each conversation to the patient record.
Integrations
Connects to the channels and systems your clinic already uses
- Zalo OA
- Messenger
- Facebook Page
- Phone system
- Website & chat
- SMS · Email
HL7® FHIR® R4- HIS · LIS · PACS
- IoMT devices
- Social insurance · National databases
- Digital banking
- Digital signature
MedAgents brings messages, calls and medical data onto one platform, exchanged under the HL7 FHIR R4 standard and under each facility's own accounts.
View connectionsPatient engagement channels
Every conversation in one inbox
Connect using the facility's own Zalo OA, Facebook Page and call center accounts; staff handle them according to their assigned permissions.
Messenger · Facebook Page
Messages from a Facebook Page arrive in the same inbox, including replies sent from the Page management tool.
Call center
Place calls, receive calls, view history and handle missed calls inside the clinic portal.
Website & chat
The facility website accepts bookings and messages and passes them straight into the patient intake workflow.
Medical data & systems
Data exchange on open standards
The Platform stores data to HL7 FHIR R4, so connecting to another system starts from a shared language.
API HL7® FHIR® R4
Exchange patient, encounter, order and result data to international standards, within granted permissions.
HIS · LIS · PACS
Connect hospital, laboratory, and imaging systems through HL7 and FHIR; defined project by project.
IoMT devices
Monitors, watches, and scales connect through the AI Box into the record’s measurement panel.
Social insurance & national databases
Ready to connect to social insurance (BHXH) and national databases under current technical guidance.
Digital banking
Ready to connect to digital banking for billing payments.
Digital signatures & digital contracts
Ready to connect digital signature and digital contract services for electronic records and documents.
The Zalo, Messenger and Facebook logos belong to their respective owners and are used to indicate connection channels. HL7® and FHIR® are registered trademarks of Health Level Seven International.
Go live
Connected using the facility's own accounts
The connectors are available in MedAgents; implementation consists of configuring accounts and permissions so data reaches the right facility and the right people.
- Step 01Prepare accountsThe facility's Zalo OA, Facebook Page, call center, or API accounts, together with administrator rights.Zalo OAFacebook PageAPI
- Step 02Grant accessAssign staff to receive, reply and call; grant API access to the technical team.RoleSiteScope
- Step 03TestingTest incoming messages, replies, calls, and data exchange within the agreed scope.Send and receiveReconciliationError codes
- Step 04OperationsMonitor connection status, exchange logs, and incident handling.LogAlertsSupport
These channels use the facility's own accounts and follow the provider's permissions, quotas, and fee policies.
FAQ
Frequently asked questions
Is the integration already available, or does it need to be built from scratch?
Zalo OA, Messenger and the call center already have connectors in MedAgents. Implementation covers connecting the facility accounts, granting permissions and testing the send and receive flows. Requirements outside the existing flows are scoped separately.
Does it connect with the software we already use?
MedAgents provides an HL7 FHIR R4 API. The technical team reviews the API or export format of your current software, the data to be exchanged, and access rights in order to propose an approach.
How are messaging and call center fees calculated?
Account, messaging, and call fees depend on the provider and on usage levels. The implementation proposal states which charges are part of the MedAgents fee and which are paid to the provider.
Does patient data leave the facility's infrastructure?
Health data is stored on infrastructure permitted to be located in Vietnam; every connection passes through role-based permissions and is written to the access log.
Tell us which systems you need to connect
Tell us the contact channels, the software in use, and the data you want to exchange, and MedAgents will propose an implementation configuration.
Compliance commitment
- Data stored on infrastructure in Vietnam
- Meets National Prescription data exchange requirements
- Law 91/2025/QH15 · NĐ 356/2025
- Information security level 3+ · HIPAA