Appointment booking & reminders
Remote visits share the doctor's calendar; patients receive an appointment reminder before the visit.
Video consultations
Telehealth by video, seamless from appointment to record
The patient enters the waiting room in the app, and the doctor opens the encounter and starts a 1-on-1 video call at the scheduled time. Conclusions, prescriptions and invoices are recorded straight into the visit record, just as in an in-person visit.
- Waiting room & device check
- One-on-one video calls by appointment
- Recording into the visit record
- Following the catalog in TT 30/2023/TT-BYT
MedAgents clinic portal interface
Patient experience
See a doctor right on your phone
Three clear steps in the patient app: prepare, attend the visit, and receive post-visit instructions.
For clinics
Manage every telehealth session on one screen
The front desk and doctors track today's sessions, sessions in progress, and completed sessions; a visit opens with a single tap.
- Live figures: today's sessions, calls in progress, and sessions completed this week.
- Quick search: by national ID, phone number, encounter ID, or name; filter by doctor, site, and time.
- Clear statuses: booked, in consultation, completed, no-show, canceled, along with the duration of the visit.
- Enter the encounter: open the visit record directly to take notes during the consultation.
The telehealth visit workflow
From the appointment to the encounter record
A telehealth visit follows the same process as an in-person visit, so the data always stays within a single patient record.
- Step 01BookingPatients book a telehealth visit in the app or through the front desk; the system sends appointment reminders.AppointmentsAppointment remindersDoctor
- Step 02Waiting roomThe patient checks their device and waits for the doctor to join at the appointment time.CameraMicrophoneConnection
- Step 03Video consultationThe doctor examines the patient, discusses, reviews files the patient has sent, and writes notes into the record.1-1 videoMessagingFile sharing
- Step 04After the visitThe conclusion, the prescription, and the invoice appear in the patient app.ConclusionPrescriptionInvoice
TT
Circular 30/2023/TT-BYT
A list of 50 diseases and conditions eligible for telehealth care across nearly 20 specialties, effective from 01/01/2024. Practitioners are responsible for their own diagnoses, treatment orders, and prescriptions. On MedAgents, the doctor decides which cases are suitable for telehealth and refers the patient to an in-person visit when needed.
Telehealth does not replace emergency care. In an emergency, patients should call 115 or go to the nearest healthcare facility.
Features
Everything needed for a complete telehealth visit
Telehealth is built into the operating platform, not a separate video calling tool.
Check devices before the visit
Camera, microphone, and network connection are checked in the waiting room.
Messaging & file sharing
During the visit, the patient sends photos and earlier test results for the doctor to review.
Write to the record
Doctors write to the consultation template, record the ICD-10 diagnosis, and add instructions within the visit.
Prescriptions & invoices
Prescriptions and invoices appear in the patient app after the visit.
Rate the visit
Patients rate the visit once it ends, helping the facility improve service quality.
FAQ
Frequently asked questions
Which conditions can be seen by telehealth?
Under Circular 30/2023/TT-BYT, the Ministry of Health issued a list of 50 diseases and conditions eligible for telehealth, such as hypertension, diabetes, asthma, and selected dermatological, musculoskeletal and mental health conditions. The doctor decides within their own scope of practice.
What do patients need to install for a visit?
Patients use the facility's patient app, with a camera, a microphone, and a stable network connection. The waiting room checks devices before the consultation begins.
Where are visit results stored?
Notes, diagnoses and prescriptions are saved to the patient's encounter record just as in an in-person visit, and appear on the timeline.
Are visits recorded in audio or video?
Audio and video recording requires the patient's consent and compliance with the facility's rules. Call technology, recording rights, and where data is stored are confirmed during the implementation discovery session.
Does telehealth replace emergency care?
No. In an emergency, patients should call 115 or go to the nearest healthcare facility.
Bringing the clinic closer to patients
Share the specialties and patient groups your facility wants to serve via telehealth, and MedAgents will propose a suitable rollout approach.
Compliance commitment
- Data stored on infrastructure in Vietnam
- Meets National Prescription data exchange requirements
- Law 91/2025/QH15 · NĐ 356/2025
- Information security level 3+ · HIPAA