Software & scope of use
The number of sites, staff accounts, feature groups, and the subscription term.
Implementation & costs
A structured implementation process, with pricing based on the scope of use
Select the workflows you need, connect the facility's accounts, and prepare the data before going live. The implementation proposal clarifies features, handover work, and fees so the clinic can plan its budget.
- A four-step path with clear deliverables
- Quotes itemized line by line
- Roll out one workflow at a time
- Training & operational support
MedAgents interface
Implementation roadmap
From your current workflow to daily use at the clinic
Each step has a specific output that both teams can review together.
- Step 01Discovery session & workflow selectionReview appointments, patient intake, consultations, billing, and post-visit contact; select the flows to implement first.DiscoveryScope
- Step 02Configuration & dataSet up catalogs, roles, and integration accounts; migrate and reconcile data within the agreed scope.Code listsData migration
- Step 03Trial run & trainingFront desk, doctors, cashiers, and managers work through sample scenarios; anything that does not fit is addressed.Sample scenarioTraining
- Step 04Handover & supportVerify the outputs, confirm owners and support channels; the schedule and level of support are stated in the proposal.AcceptanceSupport
Transparent pricing
The items itemized clearly in the quote
Cost depends on the number of facilities, users, business processes, and the implementation workload.
Configuration & data migration
Catalogs, forms, permissions, data from the previous software, and the volume to reconcile.
Integrations & external services
Connecting Zalo OA, Messenger, and the call center; API requirements and provider service fees.
Training & support
Which staff groups need guidance, the training format, the support window and the point of contact.
Budget planning
Fixed fees and usage-based fees are itemized separately
So the facility knows which costs are steady each period and which vary with usage.
Fixed fee
- Software priced by number of facilities, accounts, and feature groups
- Initial configuration and data migration within the agreed scope
- Training and support under the agreed package
Usage-based fees
- AI features subject to usage limits
- Messages and calls through connected channels
- Services from an outside provider, with the paying party clearly stated
Acceptance
Handover with defined criteria, verifiable
Acceptance criteria are agreed before handover, so that the teams on both sides can verify them against the facility's real data and workflows.
- Staff permissions: each role sees and acts on exactly its own work.
- Migrated data: sample reconciliation against the previous software.
- Each business step: patient intake, consultation, prescribing, and payment run correctly.
- Integrated channels: sending and receiving messages and calls is tested in practice.
FAQ
Frequently asked questions
Can we keep the contact channels we already use?
Zalo OA, a Facebook Page, and the facility's call center can be connected to MedAgents. Staff use these channels directly inside the clinic portal.
How is data from our previous software migrated?
Start from an export file or an API you are authorized to access. Both parties define the data types, the field mappings, and reconcile a sample before migrating within the agreed scope.
How long before it can go live?
The schedule is confirmed after reviewing the number of sites, the catalogs, the data and the integrations that need to be switched on. Rollout can proceed one workflow at a time so the team can adjust.
Can a trial be run on the facility's own workflows?
Yes. When you start a free trial, the clinic receives an account and guidance on running flows such as patient intake – consultation – payment, or handling messages and missed calls. Clinic groups or organizations that need custom configuration can book a consultation to agree on scope and an implementation proposal.
Are AI, messaging, and call fees included in the software price?
The proposal states the quotas, the services included and the paying party. Usage-based charges are kept separate from fixed fees.
What is checked at handover?
Staff permissions, migrated data, the outcome of each business step, and the send-and-receive flow of integrated channels, against criteria agreed in advance.
Start with one workflow the clinic wants to improve
Leave your contact details and main requirements; MedAgents will follow up to define the demo scope, configuration, and an implementation proposal.
Compliance commitment
- Data stored on infrastructure in Vietnam
- Meets National Prescription data exchange requirements
- Law 91/2025/QH15 · NĐ 356/2025
- Information security level 3+ · HIPAA