White label · Your own brand
A complete digital healthcare platform under your own brand
White label means you use the MedAgents platform already in operation, but under your own name, logo and domain. Users see only your brand, while MedAgents handles the technology, on a MedAgents platform that has been running in healthcare facilities for years.
- A FHIR R4 core, ready to connect
- Handover on partner infrastructure
- Streamlined contract
- An end-to-end implementation option
Experience
Not only a software handover, but years of operational experience
MedAgents has gone through the full lifecycle of a digital health platform: design, build, go-live, and continuous improvement. White label partners inherit everything that has been proven in practice.
Partners receive
- Workflows already running in production
- Verified configuration and permissions
- Lessons from incidents and user feedback
- A continuous product update roadmap
- 01
Product design
Built around Vietnamese healthcare facility workflowsFrom patient intake, consultation, prescribing, and orders through health insurance billing. The interface is tested with doctors, front desk staff, and patients before release. - 02
Data standardization
FHIR R4 core and shared code systemsThe data model, code system identifiers, and interoperability interfaces have been built and tested against a range of real-world operational scenarios. - 03
Real-world operations
The system runs every day at the healthcare facilityMonitoring, backups, and uninterrupted version updates on infrastructure located in Vietnam, with incidents handled by defined procedure. - 04
Handover
Partners that run the platform themselvesDocumentation, training, and support so the partner team can configure the system, support its own customers, and extend the product.
Your brand
Your brand at every touchpoint
Patients, doctors, and partners see only your brand — from the domain and the app to printed documents and messages.
| Conventional software | White label MedAgents | |
|---|---|---|
| Domain & website | Using the software vendor's domain | app.thuonghieucuaban.vn, a website on your own domain |
| Mobile app | An app under the vendor's name | iOS and Android apps published under your name and icon |
| Interface & colors | A shared interface for every customer | Logo, colors, and fonts in your visual identity |
| Documents & notices | Printed templates and messages carrying the vendor name | Prescriptions, result slips, messages, and email in your brand |
The entire platform
Enough modules for a digital health ecosystem
Choose the full suite or start with a few modules; everything runs on the same data platform.
- Electronic medical recordsPatient intake, consultation, prescribing, orders, results — on the FHIR R4 standard.
- Patient portalAppointments, results, prescriptions and invoices on the web.
- Patient appA mobile app for booking, medication reminders, messaging, and follow-up visits.
- Doctor appSchedule, patient records, telehealth, and post-visit follow-up.
- Website & CMSInformational website, appointment booking, chat, search optimization.
- Multichannel engagementZalo OA, Messenger and the call center in one shared inbox.
- AI supports the doctorSummaries and draft suggestions; the doctor reviews and decides.
- Administration & reportingAdmin portal: permissions, configuration, operational metrics.
Ecosystem integrations
Ready to connect to the key data gateways
The connections that usually take the most time to build in-house are already prepared on the platform.
Registration and authorization with regulators and service providers are carried out by the using organization as required; MedAgents supports the technical documentation.
- BHXH data gatewaySubmit health insurance (BHYT) examination and treatment data to the standard of the social insurance agency.
- National dataVerify and reconcile patient identity information against national databases.
- Digital signaturesSign medical records, prescriptions and result forms through a digital signature provider.
- Digital contractsSign contracts and electronic consent forms with patients and partners.
- Digital bankingQR payments, payment gateways, and automatic transaction reconciliation.
- Other health systemsHIS, LIS, PACS and monitoring devices via FHIR APIs.
Standards
An international-standard FHIR core, compliant with domestic and international security requirements
HL7 FHIR R4The core of health data exchange; AuditEvent and Provenance are recorded for every access.- HIPAAHealth data security & privacy under HIPAA (United States).
- Information security level 3+Information security is maintained by level, from level 3 upward.
- Personal Data Protection LawCompliance with Law 91/2025/QH15 and Decree 356/2025/NĐ-CP.
- ISO/IEC 27001Information security management.
- ISO 27799Information security in healthcare.
- ISO/IEC 27701Privacy information management for personal data.
ISO standards serve as a design orientation. HL7® and FHIR® are registered trademarks of Health Level Seven International.
Implementation approach
Ready to support operations as soon as you need it
- 01Discovery & alignmentBusiness model, module scope, infrastructure and roadmap.
- 02BrandingDomain, logo, colors, app name, and print templates following the partner's identity.
- 03Connection & testingConfigure connections to social insurance, digital signatures, and payments; run acceptance testing.
- 04Handover & operationsRollout on partner infrastructure, training, and support after go-live.
A complete handover package for partners
A streamlined contract, a clear scope, and handover based on the partner's infrastructure.
Request a detailed proposal- A platform deployment under the partner's brand
- Architecture, API, and FHIR data model documentation
- Operating procedures, backups and incident response
- Training for administrators, the support team, and end users
- A streamlined contract, with a clear scope and clear acceptance criteria
- Technical support and version updates as agreed
FAQ
Frequently asked questions
How is white label different from buying standard software?
The partner owns the brand across the entire product: domain, logo, application name, and interface. End users work with the partner's brand, with MedAgents behind it on technology.
Can it be deployed on our own infrastructure?
Yes. The platform is delivered on partner infrastructure (a dedicated server or cloud hosted in Vietnam) according to the technical requirements agreed during the discovery session.
What procedures are required to connect to BHXH and national data?
The Platform provides the technical connection layer. Registration and authorization with the regulator are carried out by the using organization as required; MedAgents supports the technical documentation.
Can we select only part of the modules?
Yes. A partner can start with a few modules and expand gradually; the scope is stated in the contract.
Build a digital health brand on an existing platform
Share your business model and launch plan, and MedAgents will propose a suitable scope and roadmap.
- Data stored on infrastructure in Vietnam
- Meets National Prescription data exchange requirements
- Law 91/2025/QH15 · NĐ 356/2025
- Information security level 3+ · HIPAA