Focused on the patient
The doctor converses naturally, instead of listening and typing at the same time.
AI Scribe solution
The doctor talks with the patient, AI drafts the notes
AI Scribe records the conversation during an in-person visit or a video consultation, transcribes it, and drafts SOAP notes using the clinic’s template. The doctor reviews, edits, and signs before saving to the record.
- Conversation recording & transcription
- Draft SOAP notes from a template
- Used in in-person & video visits
- Doctor approves before saving
MedAgents interface
Why AI Scribe matters
Give time back to patients
Documentation is required work, yet it takes the doctor's attention away. AI Scribe prepares the draft so doctors can look at the patient more than at the screen.
Complete, consistent notes
A draft that follows the SOAP structure and the clinic's template, easy to review.
Automatic symptom extraction
Symptoms mentioned in the conversation are suggested as tags for the doctor to select.
The doctor decides
All AI content is a draft; the doctor edits and signs it before it is saved.
How it works
From the conversation to the note in the record
Four steps within the same MedAgents consultation screen or video consultation room.
- Step 01Conversation recordingTurn on recording once the patient consents; the conversation is recorded within the visit.ConsentRecording
- Step 02TranscriptionSpeech is converted into text that can be reviewed along the timeline.TranscriptionReview
- Step 03SOAP draftAI summarizes and drafts notes to the template; missing information is left blank.SOAPNote template
- Step 04Doctor reviews & signsThe doctor edits, confirms, and then saves it to the visit record.EditDigital signature
01In-person visit
AI Co-pilot right inside the consultation screen
During an in-clinic visit, the AI Co-pilot panel sits beside the medical record: listening, suggesting points to examine further, and drafting notes from the transcript.
- Conversation recording: shows the duration and the most recent segment.
- Draft SOAP notes from the transcript: one button to create a draft.
- Symptom extraction: suggested tags from the patient's description.
- Reference suggestions: protocols and points worth examining further; the doctor decides whether to use them.
02Video consultation
Transcription and summary right within the call
In the video consultation room, the doctor sees a real-time summary, a list of the symptoms mentioned, and the full transcript in a side panel.
- Real-time summary: the main points of the conversation.
- Symptoms mentioned: with suggested codes for the doctor to check against.
- Transcript & record: switch tabs to review it or open the record.
- End-to-end encryption: calls display their encryption status.
03Record Q&A
Query the record the way you would ask a colleague, with sources cited
The doctor selects documents in the record as sources, asks a question, and receives an answer with citations to check against.
- Choose sources: medical records, vital signs, SOAP notes, lab results, imaging.
- Answers with citations: each point is linked to a source for verification.
- Quick actions: draft a discharge summary, check drug interactions, suggest the next lab tests.
- The decision stays with you: the doctor is responsible for the final content.
Rules of use
Safety first, convenience second
Patient consent
Audio is recorded only when the patient has been informed and consents.
A draft, not a conclusion
AI content requires review by a doctor; it is not used as an automatic treatment decision.
Missing information is not filled in automatically
Anything not present in the conversation or the record is left blank for the doctor to complete.
Data stays under control
The data sources, model providers, storage location and retention period are determined at implementation.
Usage note: transcription quality depends on the acoustic environment, the device, and how people speak. Languages, note templates, and the scope of voice data processing are agreed with each facility.
FAQ
Frequently asked questions
Does AI Scribe complete the medical record on its own?
No. AI prepares the draft; the doctor reviews, edits and signs it before it is saved to the record.
Does it work with Vietnamese and specialty terminology?
Vietnamese is supported. Accuracy with specialty terminology should be tested against the facility's real-world cases before wide use.
Where are the recordings stored, and for how long?
The storage location, retention period, and access rights for recordings are configured according to the facility's policy and personal data protection regulations.
What if the patient does not consent to recording?
Doctors examine and document as usual; AI can still support summarization from data already in the record, if permitted.
How is draft quality assessed?
Use scenarios whose answers are known, including missing and contradictory data; note anything the system omits or adds on its own before expanding.
Try AI Scribe with your own workflow
Book a discovery session to run a trial on sample scenarios and agree on the data scope.
Compliance commitment
- Data stored on infrastructure in Vietnam
- Meets National Prescription data exchange requirements
- Law 91/2025/QH15 · NĐ 356/2025
- Information security level 3+ · HIPAA