Platform terms of use

1. Terms of the service agreement

This agreement constitutes a legal agreement between you — the user of the platform — and MedAgents, a provider of software and implementation services for healthcare facilities in Vietnam.

It is important to understand each party's role before reading further, because this is what determines who is accountable to whom:

• MedAgents provides software and implementation services to healthcare facilities under a contract signed between the two parties.
• The healthcare facility provides medical examination and treatment services to its own patients. MedAgents is not a party to that relationship.
• Patients use the app and portal carrying the healthcare facility's brand. The party responsible for the medical services is that facility.

MedAgents is not a healthcare service provider. We do not examine patients, do not diagnose, do not prescribe, do not advise on treatment, and do not practice medicine in any form. The platform does not replace clinical decisions; every supporting feature requires review and approval by an authorized practitioner.

These terms govern your access to and use of the MedAgents platform on the web at medagents.vn and the related mobile applications, together referred to as the Platform. By accessing and using the Platform, you agree to be bound by all of the terms set out here. If you do not agree, please do not use the Platform.

MedAgents may amend these terms at any time. The latest version is published on the website and in the application. Continued use after changes are posted is considered acceptance of those changes, and applies only to activity arising after the time of posting.

Beyond these terms, the legally binding rights and obligations between MedAgents and the healthcare facility are set out in the framework contract, the data processing agreement and the appendices signed by both parties. In case of any discrepancy, the contract prevails.

2. Use of the technology platform

MedAgents allows healthcare facilities and the users they authorize to access the Platform in order to run care programs: managing records, booking appointments, recording measurements, coordinating tasks, monitoring, and measuring.

The Platform is a tool that supports operations and information management. The Platform does not reach clinical conclusions on its own and does not replace an in-person examination.

Accounts are for users aged 18 and over. Patient accounts are for adults; for minors, the account is created and managed by a parent or legal guardian in accordance with the rules of the healthcare facility.

3. Creating an account on MedAgents

You need an account to use the Platform. For users belonging to a healthcare facility, the account is issued by the facility and given permissions by role. For details on personal data, see the Privacy Policy.

You must be of legal age to form a binding contract and must not be restricted by law from using the service.

You warrant that all personal information you provide to us is accurate, and that you will not create an account for another person without that person's permission.

We reserve the right to suspend or terminate an account if the information provided is inaccurate or untrue, violates these terms, or if one person creates more than one account.

Each account is tied to a specific individual and may not be shared. You are responsible for maintaining the confidentiality of your password and account, and you agree to notify us or your facility's administrator immediately if your password is lost, stolen, or disclosed. You are responsible for all activity that takes place from your account.

4. Payment

Platform usage fees, implementation fees, billing cycles, and price adjustment conditions are set out in the contract signed between MedAgents and the healthcare facility. We do not publish list prices because the implementation scope differs from facility to facility.

Patient payments for medical services are made to the healthcare facility and transferred into the facility's account. MedAgents does not sit in the middle of that transaction.

MedAgents may suspend the service under the mechanism set out in the contract if fraud or abuse of the payment system is detected. In all cases, a healthcare facility's right to read and export its data is not blocked for payment reasons.

5. Intellectual property

You acknowledge that no rights in any patent, copyright or trademark relating to the Platform — collectively, the MedAgents Intellectual Property — are transferred to you.

Possession of and title to the Platform remain the exclusive property of MedAgents. You claim no rights in the Platform except as expressly stated here.

All copyright and intellectual property in and to the Platform — including but not limited to the logos, names, images, diagrams, video, audio, text and interfaces integrated into it, together with the accompanying documentation and copies of the application — belongs to MedAgents or the relevant third-party providers.

Content that a healthcare facility uploads to the Platform — including its brand, logo, document templates, and data — remains the property of that facility. The Platform is protected by copyright law, international treaties, and intellectual property regulations.

6. Changes to the technology platform

The Platform may change over time, and we may discontinue certain features, permanently or temporarily. For changes that significantly reduce the scope of the functionality in use, we provide advance notice within the period set out in the contract.

The MedAgents Platform does not display advertising. We do not place advertisements on the Platform, do not receive compensation for ad placement, and do not use your content, queries, or data for ad targeting — whether for ourselves or for third parties.

7. Posting content

The Platform allows you to upload, link, store, and share information, images, video, text, and other materials, hereinafter referred to as Content.

You are responsible for the Content you post, including its legality, reliability and appropriateness.

By uploading Content to the Platform, you grant MedAgents the right to use, store, copy, and display that Content to the extent necessary to operate the Platform and provide services to your healthcare facility. This license is limited to operational purposes — we do not resell your Content and do not distribute it beyond the stated scope.

Content is shown to other users according to the permissions configured by the healthcare facility, and is not shown publicly beyond that scope.

You retain all rights to the Content you submit, post or display through the Platform, and you are responsible for protecting those rights. You may remove Content you have posted by deleting it.

However, certain Content that forms part of patient records or audit logs must be retained under the law and under contract, so copies may continue to exist after you delete it from the interface. We are not responsible for the unsuccessful removal or deletion of any Content outside the agreed process.

You represent and warrant that the Content is yours or that you have the right to use it and to grant the rights set out herein, and that the Content does not infringe the privacy rights, publicity rights, copyrights, contractual rights, or any other rights of any other person.

When you upload Content or use the Platform, you agree that you will not:

• Uploading material that infringes the ownership rights of a third party, including rights of privacy and publicity, or that violates any applicable law.
• Submitting material that is unlawful, obscene, defamatory, threatening, harassing, or discriminatory, or that encourages unlawful conduct.
• Impersonating another person, or falsely claiming to be a representative or employee of MedAgents or a medical professional.
• Collecting other users' login names, addresses or email addresses for purposes outside the scope of your work.
• Entering patient health data into fields not intended for clinical data.

The list above is illustrative and not exhaustive. We have no obligation to monitor your access to or use of the Platform, but we have the right to do so for operational purposes, to verify compliance with these terms and applicable law, or at the request of a court or a competent state authority.

We reserve the right to suspend accounts or disable access to Content that we consider to be in breach of these terms or harmful to the Platform, after notice and a reasonable period for remediation, except in urgent safety situations.

8. Licensing and restrictions

Subject to compliance with these terms, you may download and install the application on a mobile device or computer in order to access the Platform, for work within the role granted to you by the healthcare facility.

You may not:

• Copying, modifying or distributing the application for other purposes.
• Transfer, sublicense, rent, lend or distribute the app to any third party.
• Reverse-engineer, disassemble, technically modify, or create derivative works from the application.
• Modifying features so that several people share a single account, in any form whatsoever.
• Using the Platform unlawfully or contrary to these terms.

The provisions below apply to the version of the application downloaded from a distributor's app store, for example the Apple App Store or Google Play. You acknowledge and agree that:

• These terms are entered into between you and MedAgents, not with the app distributor. MedAgents is solely responsible for its own app.
• The application distributor has no obligation to provide maintenance or support services for the application.
• The app distributor is not responsible for addressing any claim by you or a third party relating to the app, including claims of product liability, claims that the app does not comply with legal requirements, and claims under consumer protection law.
• If a third party claims that the application, or your use of the application, infringes intellectual property rights, MedAgents is responsible for investigating, defending, and resolving that claim within the scope set out in these terms.
• The app distributor is a third-party beneficiary of these terms and has the right to enforce them against you in connection with the license granted to you to use the app.
• You must also comply with the applicable third-party terms of service when using the application.

For healthcare facilities deploying white-label, the application is published under the facility's own developer account. In that case, the facility is the party responsible to the app distributor, and MedAgents provides technical support under the contract.

9. Third-party content

Through the Platform, we may provide access to third-party content, for example drug reference materials, clinical guidelines, or health education articles.

MedAgents disclaims any obligation relating to third-party content that appears on the Platform. You understand and agree that such information is for reference only.

The Platform is not intended to provide healthcare advice or medical treatment. Before making any decision that affects your health, you should consult a licensed practitioner.

10. Prohibited conduct

The Platform may be used and accessed only for lawful purposes. You agree not to engage in any of the following:

• Accessing or downloading content from the Platform through automated tools — crawlers, robots, data mining tools or similar — other than the software we provide or an ordinary web browser.
• Accessing, disrupting or using non-public areas of the Platform, our computer systems, or the systems of our technical providers.
• Collect information available on the Platform such as usernames, real names, or email addresses, or send unsolicited advertising, spam, and other forms of solicitation.
• Using the Platform for commercial purposes outside the scope of the contract, or for the benefit of a third party in a manner not permitted by these terms.
• Violating any applicable law or regulation.
• Encouraging or enabling another individual to engage in any of the conduct described above.

We reserve the right to investigate violations and to cooperate with law enforcement authorities in dealing with users who violate these terms.

11. Authorization

For patient data, the healthcare facility is the data controller and MedAgents is the processor. We process data only on the facility's instructions, within the scope of the signed data processing agreement, and do not use that data for our own purposes.

Using and disclosing health information for purposes beyond treatment, payment, and care operations requires separate consent from the data subject, collected by the healthcare facility in accordance with the law.

MedAgents does not disclose health information to insurers, employers, or pharmaceutical companies for their marketing purposes, and does not sell data to any party.

When there is a valid disclosure request, the notice sent to the data subject states the scope of the information, the purpose, the receiving party, the period of validity, and the right to withdraw authorization in writing.

12. Termination of the agreement

This agreement remains in effect until it is terminated by you or by MedAgents. If you violate any provision set out here, we may suspend or disable your access to the application and the Platform.

You may contact us or the administrator of the healthcare facility to terminate your use. Upon termination, you stop all use of the Platform and remove any installations of the app.

When the contract between MedAgents and a healthcare facility ends for any reason, the facility has the right to retrieve all of its data in a structured format within the committed period. After that period, we delete the data following the agreed process and confirm it in writing.

13. No agency relationship

You and MedAgents are independent parties. No agency, partnership, joint venture, employment or franchise relationship is created by this agreement.

14. Indemnification

You agree to defend, indemnify, and hold harmless MedAgents and our affiliates, officers, employees, and agents from claims, lawsuits, losses, damages, and costs — including attorney fees — arising from your use of the Platform or from another person's use of your account, including but not limited to:

• Claims of professional negligence arising from medical services that you or your facility provide to patients.
• Violating applicable laws or regulations, or the rights of any third party.
• Allegations that material you upload to the Platform infringes the copyright, trademark, trade secret, or other intellectual property of a third party.

15. Third-party links

The Platform may contain links to other websites and services that we do not operate. We provide these links for convenience only and are not responsible for their content. You bear all risks arising from the use of, or reliance on, third-party websites.

16. Disclaimer

You understand and agree that the application and the Platform are provided on an as-is and as-available basis, within the commitments made in the contract signed with the healthcare facility.

To the extent permitted by law, we disclaim implied warranties of fitness for a particular purpose and of non-infringement of third-party rights, beyond the commitments expressly stated in the contract.

We do not warrant that the Platform will always be available, uninterrupted, or error-free. Availability levels, response times by severity level, and incident handling procedures are specified in the contract. Nothing stated here excludes liability that the law does not permit to be excluded.

For any questions about these Platform Terms of Use, please email sales@medagents.vn or get in touch through the Contact page. See also the Website Terms of Use and the Privacy Policy.